How will my order be shipped?
Most items ship Federal Express or UPS Ground Service. Some items are shipped Standard or Priority Mail. Other items that are shipped directly from the manufacturer will be shipped according to manufacturer's shipping guidelines.

How do I ship to an address other than my default address?
If you would like to ship to an address that is different from your default address, simply delete the pre-filled information fields and enter the new address information. You can always update your default address information by visiting your account profile.

Will my shipment require a signature?
Shipments requiring ground, air or freight service will often require a signature. If you are not typically available during the day to provide your signature, you may want to consider requesting shipment to an alternate location where someone will be available to sign on your behalf.

Are my awards under warranty?
Most products are backed by a manufacturer warranty. This information is included with the item. Please complete the warranty information as instructed.

Can I combine multiple orders and have them ship together?
No, we use multiple vendors to fulfill the awards offered and most items ship separately.

My award requires freight delivery, what can I expect?
Some larger items are delivered via common carrier. If your item requires delivery by this method, you will be contacted to arrange for delivery. Please note, delivery time may vary. Please ensure you or a representative over the age of 18 is present at the time of delivery. We strongly recommend a thorough inspection of goods, while in the driver's presence and prior to placing your signature on the Bill of Lading. Your signature on the Bill of Lading indicates the goods have been received in satisfactory condition. If your order consists of multiple items, all items may not be delivered at the same time. Delivery must be accepted as items become available. Set up, installation and removal services are not included. For multi-story dwellings, please inquire regarding upper-level and lower-level delivery availability, as this varies by item.

I refused delivery of my award, what should I do?
Refusing an item that is in good condition may result in additional shipping charges and restocking fees.

I'd like to return my award, what is the return policy?
We select only the finest quality items for your purchase. However, if you are dissatisfied with an item, please return it. All merchandise returns require return authorization. Such accommodation returns are subject to return shipping charges and a restocking fee that varies by item. The item must be returned in the original packing, inspected and restocked PRIOR to reinstatement of points for alternative award selection. Requests for return must be completed within 30 days of original delivery date.

DAMAGED GOODS
In the rare event that your order arrives damaged, note the damage on all copies of the delivery receipt before signing when possible. Retain a copy and contact Customer Service immediately for further instructions. Save all packing materials, cartons, etc. All damage claims must be reported within 7 days of original delivery date.

DEFECTIVE GOODS
Merchandise discovered defective is eligible for exchange or warranty replacement within 14 days of original delivery date. Please contact Customer Service to request an exchange. Outside the specified timeframe, awards are covered by manufacturers' standard warranties. This information is included with the item. Please complete the warranty information as instructed. Please contact Customer Service to request a purchase receipt if required by the manufacturer.